Thank you for choosing our services and solutions.
As a provider of professional IT consulting, custom software development, DevSecOps deployment, and government contracting services, our offerings are primarily intangible, service-based, and tailored to specific mission requirements. Therefore, our Return and Refund Policy is governed by the following terms:
Services and Consulting
- Due to the digital and custom-engineered nature of our IT solutions, software factories, and consulting services, all sales, milestones, and service fees are generally non-refundable once work has commenced or deliverables have been accepted.
- Any service cancellations, modifications, or termination of active agreements are subject to the specific terms outlined in your signed Statement of Work (SOW) or Master Services Agreement (MSA).
Digital Products and Software Licenses
- For productized solutions or software accelerators (such as the ENBUILD Stack), refunds are not provided once the access credentials, software license keys, or deployment templates have been provisioned or downloaded.
Dispute Resolution
- We are committed to outcome-oriented success and building immediate trust. If you are unsatisfied with the quality of a deliverable or a specific service outcome, please contact your designated project manager or reach out directly to navin@vivsoft.org within 14 business days of delivery. We will work diligently with your team to review the technical requirements and remediate any performance gaps.
Contact Us
For any inquiries regarding billing, contract termination, or service adjustments, please contact us:
- Email: navin@vivsoft.org
- Phone: 571-650-7628